Refund policy
Effective date: 2026-10-13 · Xessenger
This policy explains refunds for paid Xessenger subscriptions. Xessenger is operated by HeyRatty. Orders are processed by Paddle.com, our online reseller and Merchant of Record.
Full refund of the first payment within 14 days
You can request a full refund of the first payment of a subscription within 14 days of that payment.
Renewals and cancellation
Subscriptions renew monthly until cancelled. You can cancel at any time; access to paid features continues until the end of the period you have paid for, and no further payments are taken. Renewal payments are not refunded for a partial period, except where required by law.
Your statutory rights
This policy does not limit rights you have under applicable consumer protection law, including in the European Union, the United Kingdom and the Republic of Korea.
How to request a refund
Email dev.blackbull@gmail.com with the email address used for the purchase and your order number, or contact Paddle buyer support at paddle.net. Refunds are processed by Paddle, as Merchant of Record, to the original payment method. The time a refund takes to appear depends on your bank or payment provider.
After a refund
When a refund is issued, the refunded plan ends and Free plan limits apply. Your conversations and connections are not deleted, but adding connections and some sending features may be limited until your account is within the Free plan.
Paddle buyer support · Pricing · Terms of service