Terms of service

Who operates Xessenger

Xessenger is operated by HeyRatty, a sole proprietorship in the Republic of Korea represented by Park Sehyeon ("we" or "us").

Business registration number: 219-21-14137 · Address: B1F Unit 103 Room 59, The Podium 830, 212 Achasan-ro, Gwangjin-gu, Seoul 05072, Republic of Korea · Email: dev.blackbull@gmail.com

The service

Xessenger is a Mac app that brings conversations from the Instagram, WhatsApp and Gmail accounts you connect into one inbox. You can read and reply to conversations, search, send attachments, schedule a send time for messages you write, and use translation, summaries and reply drafts. Scheduled messages are sent from our servers even when the app is closed; sending limits, connection status or platform restrictions can delay them.

Jenny, the in-app assistant, runs its tools on your device and uses the AI provider account you connect. The features available to you depend on your plan, the app version, the permissions you grant and the connected services.

Your account

Provide accurate information and keep your sign-in details secure. You are responsible for activity under your account and should tell us promptly about any unauthorized use. You must be old enough to agree to these terms where you live; minors need the consent of a parent or legal guardian.

Connected accounts and acceptable use

Connect only accounts that you own or are authorized to manage. Do not use Xessenger to send spam or unsolicited bulk messages, to harass or deceive anyone, to infringe the rights of others or for any unlawful purpose. Comply with applicable law and with the terms and policies of Instagram, WhatsApp, Google and any other connected service, and do not try to bypass sending limits, security measures or platform restrictions.

Instagram and WhatsApp are connected through third-party integrations, not official partnerships. Xessenger is not affiliated with or endorsed by Meta, Instagram or WhatsApp. These platforms may require additional verification, restrict or suspend accounts or features, or interrupt connections at any time. We cannot guarantee that a connection will remain available or that an account will not be restricted.

To protect recipients, connected accounts and the service, we may apply sending limits or pause sending, and we may restrict or terminate access for accounts that violate these terms or harm others.

AI features

Translation, summaries and drafts are assistance features and may be inaccurate. Review content before sending; a message is accepted for sending only when you choose Send or Schedule. Scheduled sends run on our servers and can be delivered after the app is closed.

Jenny's local tool execution is separate from model processing by the external AI provider you connect, and that provider's fees and terms may apply. Translation and summaries provided by Xessenger are subject to a monthly allowance that depends on your plan.

Plans, payment and Paddle

Xessenger offers a Free plan and paid monthly plans and add-ons. Prices and what each plan includes are published on the pricing page of our website. In Korea, prices are shown in KRW and include VAT; elsewhere, prices are shown in USD and applicable taxes are calculated at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms, shown at checkout, also apply to your purchase.

Renewal, cancellation and price changes

Paid plans and add-ons renew automatically every month, and the payment method on file is charged until you cancel. You can cancel at any time; paid features remain available until the end of the current billing period, and you will not be charged again.

Before a price change applies to your subscription, we will notify you by email or in the app, in time for you to cancel before the new price is charged.

Refunds

You can request a full refund of the first payment of a subscription within 14 days of that payment. Renewal payments are not refunded for a partial period, except where required by law. Statutory consumer rights, including those in the European Union, the United Kingdom and the Republic of Korea, are not limited. Our refund policy has the details.

Plan limits

If your usage exceeds your plan, for example after a downgrade, a refund or a failed payment, your existing conversations and connections are not deleted. Adding connections and some sending features may be limited until your account is within your plan.

Account deletion

You can delete your Xessenger account in account settings. The data deletion page explains what is removed and how to request removal of remaining data. Deleting your account cancels any paid subscription immediately: you will not be charged again, and the rest of the paid period ends with the account. Past payments are not refunded automatically, so if you are within 14 days of your first payment, request a refund before deleting your account. Contact us if you need help.

Availability and changes to the service

We work to keep Xessenger available, but maintenance, outages and changes at connected services can interrupt it. We may add, change or remove features, and we will give advance notice in the service of material changes that affect paid features.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, for actions taken by connected platforms such as account restrictions, suspensions or service changes, or for content you choose to send. Our total liability for claims relating to the service is limited to the amount you paid us for the service in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law, including liability for our intentional misconduct or gross negligence.

Governing law and disputes

These terms are governed by the laws of the Republic of Korea. The competent courts in Seoul, Republic of Korea, have jurisdiction over disputes relating to the service. This does not limit mandatory consumer rights, such as any right to bring proceedings where you live.

Changes to these terms

We may update these terms. We will announce changes in the app or on our website at least 7 days before they take effect, or at least 30 days before for changes that are unfavorable to you, and notify you by email where required. If you do not agree, you can stop using Xessenger and cancel your subscription before the changes take effect.

Contact

dev.blackbull@gmail.com